Support Policy Page

1. Scope of Support

Store4Robo provides customer support for:

Order status and tracking

Delivery-related issues

Invoice and billing queries

2. No Technical Project Support

Store4Robo not support 

Circuit design help

Coding or programming support

Project building or debugging assistance

Application-specific guidance

Customers are expected to have basic technical knowledge before purchasing and using products.

3. Product Usage Responsibility

All products are sold on an “AS IS” basis.

Incorrect wiring

Improper handling

Lack of technical knowledge

4. Support Request Timeframe

Support requests related to delivery or physical damage must be raised within 24–48 hours of delivery.

Requests raised after this period may not be entertained.

5. Mode of Support

Customers can contact us via:

Email

Contact form on the website

WhatsApp / phone (during working hours only)

Support is provided only through official channels mentioned on the Store4Robo website.

6. Working Hours

Support is available on working days only

Response time may vary depending on query volume

We do not guarantee instant or real-time responses

7. Limitation of Support

Store4Robo does not guarantee resolution of all issues.

Support is limited to information and assistance within our policy framework.

Repeated misuse of support or false claims may result in support denial.

Immediate support termination

Order cancellation

Account suspension

8. Final Decision Authority

Store4Robo reserves the final right to accept or reject any support request based on investigation and policy compliance.

9.Contact Information

For support-related queries, please contact us through the official contact details mentioned on the Store4Robo website.